• Competing in a Converging market Hubert C. Y. Chan

    Introduction One of the major phenomena in the information and communication technology (ICT) industry

  • What makes Customers Discontent – Hubert C. Y. Chan

    Abstract The effectiveness of complaint handling and service recovery policies in customer retention has

  • Innovation Management — Strategic Allocation of Resources and Decision Making – v3

    Introduction Businesses are currently in a realm of global competition and the rapid pace

  • Internet of Things Business Models Hubert C. Y. Chan

    Abstract Almost all businesses are aware of the potential gains that the Internet of

  • Library3.0 for Public Library Hubert C. Y. Chan

    Abstract The number of visitors to public library has been dropping in most of